What Does it Mean to be a Competent Manager?

Competencies – it’s a term that is flung around very broadly in organisations these days. But what are the competencies that makes a good manager into today’s business environment?

In their comprehensive study and report on Competence at Work, Spence and Spencer identified the following generic competency model for managers. These competencies are listed in order of importance (from most to least).

• Impact and Influence
• Achievement Orientation
• Teamwork and Cooperation
• Analytical Thinking
• Initiative
• Developing Others
• Self-Confidence
• Directiveness/Assertiveness
• Information Seeking
• Team Leadership
• Conceptual Thinking

These competencies were in addition to the base requirements of organisational awareness, relationship building and expert/specialised knowledge.

It was shown that the best managers, from front-line through to senior executives, use well socialised impact and influence to improve the functional of the company.

Where would you rate your level of Impact and Influence within your organisation and externally with clients, partners and suppliers?


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